Most outages occurred in coastal areas.
The company plans to restore power to all customers today.
CHARLOTTE, NC – Duke Energy plans to restore power today to the 10,000 customers, mostly in coastal areas, who lost power due to last night’s winter storm in North Carolina and Caroline from the south.
“Our crews are working hard to safely restore power to all customers today,” said Jason Hollifield, storm manager for Duke Energy Carolinas. “We thank our customers for their patience. Restoring their electricity safely is our top priority.
The company provides estimated power restoration times for specific counties on the company’s outage maps.
The company will keep affected customers informed as work progresses to restore power.
Counties with most remaining power outages
- North Carolina – Carteret.
- South Carolina – Williamsburg.
Duke Energy serves 4.3 million customers in the Carolinas – 3.5 million in North Carolina; 800,000 in South Carolina.
Ways to report power outages
- Text “OUT” to 57801.
- Use Duke Energy’s mobile app.
- View Duke Energy’s Outage Maps.
- Call Duke Energy Progress: 1.800.419.6356
- Call Duke Energy Carolines: 1.800.POWERON (1.800.769.3766)
Subscribe to outage alerts
Customers can receive the most up-to-date information on power restoration efforts by subscribing to Duke Energy’s Outage Alerts.
Keep customers informed
Duke Energy provides regular updates to customers and communities through email, text, outbound phone calls and its website, which includes power outage maps.
The company also provides updates on its social media channels:
Power restoration process
Information on how crews restore power after a major storm – restoration process.
Important Safety Information for Customers
- Ensure you have an adequate supply of flashlights, batteries, bottled water, non-perishable food, medications, etc., as well as the availability of a portable radio, television or weather radio at Battery.
- Customers should provide alternative shelter as needed if significantly affected by a power outage, especially families with special medical needs or the elderly.
- If a power line falls across a car you are in, stay in the car. If you MUST get out of the car due to a fire or other life-threatening situation, do your best to get out of the car and land on both feet. Make sure no part of your body is touching the car when your feet touch the ground.
- Ice and snow can cause dangerous driving conditions leading to traffic accidents and falling poles and power lines which in turn can cause isolated power outages. If you are driving and encounter emergency responders or other roadside work crews, remember to MOVE.
- If you are using a generator due to a power outage, follow the manufacturer’s instructions to ensure safe and proper operation. Run your generator outdoors; never use it inside a building or garage.
- Do not use grills or other outdoor appliances or equipment indoors for heating or cooking, as these appliances can emit carbon monoxide.
- Stay away from downed or sagging power lines. Consider all live lines as well as trees or branches in contact with the lines. Please report downed power lines to Duke Energy or local emergency services.
- Prepare for an emergency by purchasing a Red Cross Emergency Preparedness Kit.
You can find more tips on what to do before, during and after a storm at duke-energy.com/safety-and-preparedness/storm-safety. A checklist serves as a useful guide, but it is essential before, during and after a storm to follow the instructions and warnings of emergency management officials in your area.
If you lose power and need to travel to a shelter, the North Carolina and South Carolina state websites provide emergency shelter information – North Carolina, South Carolina.
Additionally, the Red Cross maintains a list of open shelters – https://www.redcross.org/get-help/disaster-relief-and-recovery-services/find-an-open-shelter .html.
Follow CDC recommendations for staying safe and healthy in a public disaster shelter during the COVID-19 pandemic.
How to protect refrigerated food during power outages
For customers who lack power and have full refrigerators and freezers, the U.S. Food and Drug Administration (FDA) recommends the following:
- Keep refrigerator and freezer doors closed as much as possible to keep the temperature cold.
- A refrigerator can keep food cold for about four hours if it is not open. If the power is out for more than four hours, use coolers to keep refrigerated foods cool.
- A full freezer will hold temperature for approximately 48 hours (24 hours if half full) if the door is left closed.
The FDA offers additional guidance for proper food handling and storage before, during, and after a power outage at www.fda.gov/food/buy-store-serve-safe-food/food-and-water-safety -during-power-outages-and-floods.
Avoid customer scams
Customers should be alert to scammers calling – posing as Duke Energy representatives and threatening to cut off power to customers before or during the storm unless customers immediately pay overdue bills or other charges .
Duke Energy never makes such calls.
Below are tips for customers to avoid such scams:
- If it is a recorded voice, often referred to as a “robocall”, be extremely careful.
- Do not provide any personal information.
- Duke Energy’s actual recorded calls to customers are for informational purposes only. Company calls never threaten to cut power and never ask for personal information.
- If a caller — recorded or live — specifically asks you to pay with a prepaid debit card, that’s a red flag. Prepaid debit cards are like cash and transactions cannot be reversed.
- If the caller urges you to make an immediate payment of any type — or provide personal information of any kind, such as a bank account number or Social Security number — hang up the phone.
Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, North Carolina, is one of the largest energy holding companies in the United States. Its electric utilities serve 7.9 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively possess 51,000 megawatts of power capacity. Its natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. The company employs 27,500 people.
Duke Energy is executing an aggressive clean energy strategy to create a smarter energy future for its customers and communities – with targets of at least 50% carbon reduction by 2030 and net zero carbon emissions of 2050. The company is one of the leading renewable energies in the United States. supplier, on track to own or purchase 16,000 megawatts of renewable energy capacity by 2025. The company is also investing in major power grid upgrades and expanded battery storage, and exploring technologies zero-emission power generation such as hydrogen and advanced nuclear.
Duke Energy was named to Fortune’s 2021 “World’s Most Admired Companies” list and Forbes’ “America’s Top Employers” list. More information is available at duke-energy.com. The Duke Energy News Center contains press releases, fact sheets, photos and videos. Duke Energy’s illumination features stories about people, innovations, community issues and environmental issues. Follow Duke Energy on Twitter, LinkedIn, Instagram and Facebook.
Media contact: 800.559.3853